A little help, whenever you need it.
We've gathered answers to some of the most common questions to make your AFTER9PM shopping experience as easy and comfortable as possible.
01. ORDERS & PAYMENT
How do I place an order?
Shopping with AFTER9PM is easy! Simply browse our collections, select your preferred style, colour and size, and add your favorites to your cart. Once you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible with your order number.
We'll do our best to accommodate your request. However, once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Can I change the size or colour of my order?
If you've selected the wrong size or colour, please reach out to us as soon as possible. We'll be happy to assist if your order hasn't been processed and your preferred option is still available.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your selected payment provider.
Can I use more than one discount code?
Unless otherwise stated, only one discount code can be applied per order. Certain promotions and discounts may not be combined.
I forgot to apply my discount code. Can it be added after checkout?
Unfortunately, discount codes generally cannot be applied once an order has been placed. We recommend checking your cart and promotional codes before completing your purchase.
02. SHIPPING & DELIVERY
Where do you ship from?
All AFTER9PM orders are lovingly packed and dispatched from Singapore.
How long does delivery take?
For ready-stock items, orders are typically processed within [1–3 working days], excluding weekends and public holidays.
Once dispatched, local delivery is estimated to take [2–5 working days].
Please note that delivery times are estimates and may vary during peak seasons, promotional periods or due to courier delays.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation with tracking details, where available.
You can use the tracking information to follow your parcel's journey.
What should I do if my parcel is delayed?
Sometimes, deliveries may take a little longer than expected due to courier delays or unforeseen circumstances.
If your parcel hasn't arrived within the estimated delivery period, please contact us with your order number and we'll be happy to assist.
What if I entered the wrong shipping address?
Please contact us immediately if you've entered an incorrect shipping address.
We'll do our best to update your details before dispatch. Unfortunately, address changes cannot be guaranteed once your parcel has been handed over to the courier.
What happens if my parcel is lost?
If your tracking information shows an unexpected delivery issue or your parcel appears to be missing, please reach out to us with your order number.
We'll help investigate the matter with our delivery partner and advise on the next steps.
03. PREORDERS
What is a preorder?
A preorder allows you to secure your favorite AFTER9PM pieces before they are ready to ship.
Preorder items are not immediately available for dispatch and will be shipped once the stock arrives.
How long does a preorder take?
Preorder items generally have an estimated waiting period of approximately 30 days, unless otherwise stated on the product page.
Please note that this is an estimated timeline and may vary depending on production, shipment and customs clearance.
How do I know if an item is on preorder?
Items available for preorder will be clearly labelled on the product page, together with their estimated dispatch or arrival information.
We recommend reviewing these details before completing your purchase.
What happens if my preorder is delayed?
We always do our best to ensure your pieces arrive within the estimated timeframe.
However, unexpected production or shipping delays may occasionally occur. If there's a significant delay, we'll keep you informed and advise you of the available options.
Will I be notified when my preorder is shipped?
Yes! Once your preorder has been dispatched, you'll receive a shipping confirmation with tracking information, where available.
04. RETURNS & EXCHANGES
Can I return or exchange my purchase?
We want you to love your AFTER9PM pieces.
For eligible items, return or exchange requests may be submitted within [7 days] of receiving your order.
Items must be unworn, unwashed, undamaged and returned with their original tags and packaging intact.
Please contact us before sending any item back. All requests are subject to our Returns & Exchanges Policy.
Can I exchange my item for a different size?
Size exchanges for eligible sleepwear items may be requested within [7 days] of delivery, subject to stock availability and our exchange conditions.
Please contact us with your order number and the size you'd like to exchange for.
Can I return or exchange bras and panties?
For hygiene reasons, we propose that bras and panties are not eligible for change-of-mind returns or exchanges.
However, if you receive a defective, damaged or incorrect item, please contact us for assistance. This policy does not affect your rights under applicable consumer protection laws.
Can I return sale or promotional items?
This does not affect any remedies available for qualifying defective goods.
What if I receive a defective or incorrect item?
We're so sorry if something isn't quite right!
Please contact us with your order number and clear photos showing the issue.
Our team will review your request and assist with an appropriate resolution in accordance with our policy and applicable consumer rights.
Can I exchange an item purchased as part of a bundle?
Bundle purchases are subject to their respective promotional terms.
How long does it take to receive a refund?
Once an eligible return has been received, inspected and approved, refunds will be processed within [15 working days].
The time required for the funds to appear in your account may vary depending on your payment provider.
05. SIZING & FIT
How do I find my size?
We want every AFTER9PM piece to feel just right.
You'll find a size guide on each product page to help you select your preferred fit.
We recommend checking the measurements before purchasing, as sizing may vary slightly between styles.
What if I'm between two sizes?
If you're between sizes, we recommend referring to the individual product measurements and considering whether you prefer a more fitted or relaxed feel.
If you're unsure, feel free to contact us for sizing guidance.
Are your sleepwear pieces true to size?
Our sleepwear is designed with comfort in mind, but the fit may vary depending on the style, fabric and cutting.
Please refer to the measurements and fit information provided on each product page.
Are your bras wireless?
Yes! Our bra collection features wireless designs made for everyday comfort, gentle support and effortless wear.
Do your bras have removable padding?
Padding construction varies depending on the style. Some designs feature fixed cups, while others may have removable padding.
Please refer to the individual product description for details.
Do your pajamas come with built-in bra pads?
Selected AFTER9PM sleepwear pieces feature built-in bra pads for added coverage and convenience.
You can find this information in the product description of each style.
Can I purchase the pajama top and bottom separately?
Our pajama sets are generally sold together unless otherwise stated on the product page.
06. MATERIALS & PRODUCT CARE
What materials are your products made from?
At AFTER9PM, we carefully select fabrics that bring together comfort, softness and effortless femininity.
Our collections feature a variety of materials, including satin blends and cotton.
You can find the exact fabric composition under the Materials & Care section of each product page.
What's the difference between your Soft Silk and Soft Cotton collections?
Our Soft Silk Collection features a smooth satin fabric with a soft sheen, offering a lightweight and elegant feel.
Our Soft Cotton Collection is made from 100% cotton, offering a soft, breathable and naturally comfortable feel for everyday lounging and sleeping.
How should I wash my AFTER9PM pieces?
We recommend following the care instructions provided on each product label.
As a general guide:
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Wash gently with similar colours.
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Use a mild detergent.
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Avoid bleach and harsh chemicals.
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Avoid excessive heat.
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Air dry whenever possible.
For delicate pieces, we recommend using a laundry bag to help protect the fabric.
Can I machine wash my bras?
Please follow the washing instructions on each product label.
For delicate bras, gentle hand washing is generally recommended to help preserve their shape and elasticity.
If machine washing is permitted, use a laundry bag and a gentle cycle.
Will the colour or size change after washing?
Some fabrics may experience slight colour variation or shrinkage depending on washing methods and water temperature.
To help preserve your pieces, always follow the garment's care instructions and avoid excessive heat.
07. PROMOTIONS & BUNDLES
Do you offer bundle deals?
Yes! We occasionally offer specially curated bundles and promotional sets so you can enjoy more of your AFTER9PM favourites.
Available bundle offers will be displayed on our website.
Can I mix and match colours in a bundle?
Mix-and-match options depend on the specific bundle.
Please refer to the product page to see which colours and styles are available for selection.
Can I combine bundle discounts with other promotions?
Unless otherwise stated, bundle offers cannot be combined with additional discount codes or promotions.
Do you offer gift packaging?
[Confirm whether gift packaging is available and whether additional charges apply.]
08. CONTACT & SUPPORT
How can I contact AFTER9PM?
We're always happy to help!
You can reach us through our Contact Us page or our official social media channels.
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
How long does it take to receive a reply?
We aim to respond to enquiries within [1–2 working days], excluding weekends and public holidays.
During busy periods, responses may take a little longer. Thank you for your patience!
Where can I shop AFTER9PM?
You can shop our collections through our official website and selected online marketplaces.
Please note that promotions, product availability and platform-specific policies may vary.
Do you have a physical store?
AFTER9PM is currently an online-based brand, allowing you to shop your favourite pieces from the comfort of your own space.
STILL NEED A LITTLE HELP?
Didn't find what you were looking for?
We're just a message away. Reach out through our Contact Us page and we'll be happy to help.
With love,
AFTER9PM